£26. Options. Why is everything self help? When self help doesn't work and status is bad. on 27-11-2022 02:06. 10-09-2022 17:45 - edited 10-09-2022 17:47. com/myvirginmedia. Home Phone. 5 Virgin Media Software Engineer interview questions and 6 interview reviews. DTully. You can be confident that we will do everything we can to ensure that it is put right. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561. Excellent news , thanks for the update and we're pleased this has now been sorted for you. Engineer not turned up. Once he finished doing that, he then left advising me to restart my router and the Internet should be back up and running. None the less an Engineer was called, they visited and told us we were a priority for total loss of service however they would. 00 for a broken appointment when they didn't show up. Engineer no show. 18/10/07 - 13:56 #4. So thats now 2 days I've had to take off work for. Stream from Virgin Media. Options. Eh, that's exactly why I left Virgin media. We have had this same problem on a number of occasions in the past and it has always been fixed with an engineer's visit to the box at the end of our ro. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. They then sent me the engineer's. Test your wireless connection. Virgin TV 360. It's now been 6 weeks of waiting. on 15-12-2022 21:36. You can find confirmation of the visit via your online account. First someone will come to run a cable from the road. 10-09-2020 22:04. Broadband Fibre broadband & phone. Installation of a landline and broadband installation takes approximately 14 days. They removed the old radiator but left the new one leant up against the wall (not attached/plumbed in). Unfortunately delays caused by 3rd party, such as wayleave and construction works are not eligible for this compensation. We would like to show you a description here but the site won’t allow us. Our dedicated, ultrafast network delivers the fastest widely-available broadband speeds to homes and businesses and we’re expanding this through our Project Lightning programme, which could extend our network to up to. . on 25-11-2022 16:07. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. That's only partly correct. I've checked the volume, done all the usual checks, switching on and off, checking it is in the correct portal in the modem. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. I called Virgin as soon as I noticed the issue and. Anyone else have this problem and how was it resolved? We would like to show you a description here but the site won’t allow us. Hi Pete, thanks for messaging us over PM, I am glad that this is on the way to becoming resolved. TiVo. Re: Engineer left me with 360 AND V6. Forum Member. The box should reboot, the power button will turn blue, and it should reset and boot up normally. You an either call in to arrange this or wait here for a few days for the Virgin Media staff here to arrange for you. Apparently, they claim this is not a Virgin Media issue. 3 Virgin Media Field Service Engineer interview questions and 3 interview reviews. 1 ACCEPTED SOLUTION. deleted (deleted) Fri 17-Dec-21 13:30:06: Re: Joined talktalk fiber 65 engineer hasn't turned up. After my Sky HD box started not recording, or rather not recording after the end of programs I am recording, I called Sky ad they promised an 'engineer' would call this moring betwen 8 and 1. I told the salesperson I could not set it up by myself, I definitely need an engineer, I was willing to pay £30. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. Networking and WiFi. Turn off the V6 at switch; then on the V6 box hold down both the power button and the +button at the same time. try using a free WiFi analyser app to check for clashing with your neighbours, SSID disappearing and so on. If there isn't, there will be two steps. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. 3 weeks ago. Eh, that's exactly why I left Virgin media. FYI that I do not work for NOW, just a NOW customer trying to help. More Information. Our technicians are fully trained to fix all TV boxes at your home, so even if the appointment was arranged because of a specific issue, our technician will aim to fix any new ones. Thanks for coming back to via private message to confirm your information. Current VM broadband only customer. Three recently had a 30-day 4G unlimited package for ~£20. If we need to send you some new equipment or book an engineer. I have been a loyal customer of Virgin's for 12 years. Volt. 00 but the seller said it's free, no need to pay for the engineer, So, the devices are here, but I cannot set them up. Fri 17 Nov 2023 02. 33 a day and you’ve been paid £830. Automatic compensation under Ofcom rules is £9. The box has been like this for a couple of years. lovett wrote: ». Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't take time off work to wait for an engineer, just wait until the next day and plug the router in yourself. Thanks for your post on our Community Forums @Dazza4481, and a very warm welcome to you! Sorry to hear of the issues you're experiencing with the services. Can anyone help? My landline went down on 16. Tuning in. on 09-02-2023 18:55. @A_HONEYMAN1979 wrote:. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. i've called up five times today and every time been promised a call back from with an engineer or a manager but have heard nothing. i have tried all the online fixes to no avail. Book an engineer. 00 pm. This follows on from an appointment made for last week. I admit I got a bit irrate at the operator at 17:30 when I called not only did he tell me there was no record of an engineer. #1 Virgin UK phone support said there was no fault in the area and they would call an engineer #2 Engineer arrived, said there was a fault in the area so did not take a look at my equipment, basically just told me it was oversubscribed in my area and due to everyone working at home and nothing could be done. I'd suggest giving the broadband team a call and they can check the status of the engineer's visit. How do you get through to someone - 5376938. Ring customer services and check to see if theres been a signal fault in your area etc and ask if an engineer has been issued a job ticket to attend your premises and if not dont bother answering the door as it could be a rogue vm trader. QuickStart, set up and connections. Fault occurred over a week ago, logged it with BTGS immediately. No one turned up on Wednesday 7th and again no one turned up today Thursday 10th. These are the telephone numbers for Virgin priority complaints line 01256752000. When I switch it on, it is stuck on 'starting up'. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. I have been without a telephone line for 2 weeks, a new cable was fitted by Comex who are contractors for Virgin on 8th December 2020 as there was a fault with my old cable, a blockage on the line. Moving home with Virgin Media. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Get the V6 box back and make sure you don't have any problems, and then as you have been able to have a test run of the 360 you can then decide if you want to software upgrade both. To cancel an engineer appointment, sign in to your My Virgin Media account or the app and find your appointment. 12. We pointed out to him that the whole street had lost their landlines at the same time, but he insisted the only option was to fit a VOIP phone. To order an adapter, simply click Ready to switch in the. I had scheduled someone to arrive at 4 p. . 99 for a new landline, but it’s free if you already have one. We would like to show you a description here but the site won’t allow us. Engineer arrival time not updated on MyVM. 33 for each calendar day that the service is not repaired: Missed appointments: An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. Jowa21. Hi. This fixed it immediately. Forum Member. a month ago. Virgin wires (Fiber and Copper Telephone) come into the loft; We initially had a landline and ISDN internet from Eurobell ( back in the day ) which became Blueyonder and then Virginmedia which is connected up to the copper telephone wire from Virgin Media; I have Virgin Media Superhub 3 (white) which is upstairs in my bedroom along. He stated that someone else will come the following week. in. Welcome to the community and thanks for taking the time to post here on the forums. So. Copy the text in the Direct Link box, beware, there may be more text than you can see. 25 for each and every day that you are kept waiting. 00 EST 0 It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). I'm a Very Insightful Person, I'm here to share. £29. I do not work for VM. I had a engineer from BT booked for a afternoon visit between 1-5, he turned up at 3, went to work on the phone lines outside and never came back, at about 6pm,I went to look for. . I can't remember the last time an Engineer came to check my Hub or internet connection. tvtimes Posts: 9,276. Average salaries for Virgin Media Software Engineer: $116,902. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. 1: A signal issue with the in-built Freeview terrestrial tech. If it's more than just digging a small trench beneath grass/soil then there's a fair chance your installation may not be able to go ahead on the day and have to be rearranged until a suitable method can be agreed and preparations made. Call 150 support. I waited for 30 minutes and went up the receptionist to check that the interviewer had been informed. Hub4 flashing green constantly (modem mode) e. 2: Seeker. Hi, I wanted to check to see if the engineer I booked to resolve my home phone issue is coming today please? I booked the engineer visit - 5340368. After several attempts to connect to anyone, I was eventually offered an engineer visit between 4pm to 7pm tonight to investigate and hopefully resolve. This estimate is based upon 2 Virgin Media Test Engineer salary report(s) provided by employees or estimated based upon statistical methods. Kids were dependent on internet for school work, our internet went down, waited 4 days for an engineer, he turned up at 6pm, sat outside and then drove off and marked us down as not opening the door. Test Engineer salaries at Virgin Media can range from £37,664-£44,764. Networking and WiFi. Next. Engineer didn't turn up. on 04-10-2022 17:39. No contact. Thanks for reaching out to us and welcome to the Community Forums. Phone. The salary starts at $101,613 per year and goes up to $188,289 per year for the. 04 per day from the initially agreed installation date until the service went live. This is now the second time that Virgin Media have failed to turn up to install my broadband and absolutely no comms at all, they just. Go to solution. I'm really sorry to hear that we've had to put the installation on hold for now due to further works being needed to be completed. Booking an engineer is easy with Virgin Media. 22. FYI that I do not work for NOW, just a NOW customer trying to help. The engineer then turns up for their appointment and can't doing anything as the external work has not been done. Options. However they may charge a £25 fee if the kit is not in need of replacement. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Sorry to hear your phoneline is not working. Hey, Did anyone else get Virgin Media turn up at your. I rang up to add an additional box to my account on 16th. Select “Settings” and press the “OK” button again. The broadband signal is weak and non existent in some rooms. We thought ee would get it resolved. The subsequent investigation into Williams. Thanks for joining me on PM and providing me the details to be able to book in the tech visit for the phoneline. TV on the go. It's been 3-4 hours now and I can see from the router's admin page, it's been stuck at "Requesting CM IP Address" and doesn't connect to the Internet (blue light flashing). Virgin media cancel installation month after month. Isn’t it ridiculous that I have had my Virgin Media broadband for close to 2 weeks now and the company haven’t been able to send an engineer to me to install the VM socket for me. Sign out . VM engineer no-show, Billing team refuse to compensate. Options. After the usual resets etc the system recommended an engineer visit which it booked for 1. Speed Virgin Media Not Allowing Me to Cancel. That's what I go by anyway. If they give you any grief, tell them to cancel it (You. QuickStart, set up and connections. Had a intermittent issue where my Internet would drop out once or twice a day for 5 minutes. There are 10 types of people: those who understand. Virgin Media. A Ti-Vo was installed in one of the upstairs bedrooms. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. A complaint is in place, it will not be closed until compensation is settled. 24 per missed appointment if your engineer does not turn up or cancels with less than 24 hours' notice. Looking at the service hers it is not showing active. All its engineers are on our doorstep. Hi, I am still awaiting an engineer to replace the Hub 3 as ethernet ports sometimes stop working even worse when pinhole resets are executed. We would like to show you a description here but the site won’t allow us. New build house has virgin media box etc installed. I booked appointment for a virgin media engineer to change cable box and location and move socket tomorrow morning (11 Feb). Sorry to hear you are having an issue with installation. on 10-02-2023 10:41. I've also tried to find a number on the website but I can't find the right one. And I've just wasted about one hour of my time going round in circles on the mobile app and on my PC trying to figute out how to do this. after 3 days an engineer turned did up, a line test and the service started working, 10 minutes later a different engineer turned and we told him it was working and so he went home. Could we please arrange an en. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) By cheque (with your name, account number, and postcode on the back) to: Virgin Media Payments Ltd. Updated on 25/08/23 by Abby_OVO. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. . 25 per day if VM fails to activate the services by 11. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. I called Plusnet helpline and they said they couldn't contact the engineer either. Switched to Sky and they've been fine. 10-09-2020 22:04. In response to Anonymous User's comment. - Between 7:40-17:10 - Perfectly fine. I don't know if this is the correct place to post this but I was due to get a service installed today and no-one turned up. It's great having you on board with us in the Community. Email. Are you sure that you haven’t got a BT socket somewhere in your property? Phone and fibre extra is delivered to this socket. £25 standard fee for the work. Give the broadband team a call 0330 041 2460. Reply. Monday to Friday 9am to 6pm and see if you can get. HI postpete, thanks for the message and sorry to hear that there is an issue with the landline connection, I will send you a private message so that this can be looked into further for you. Prior to this an appointment was made by Nige. You can also view this in the My VM app . . Who are these external contractors they are using for the contract pull and why have they not managed to turn up for 5. You can wait on this forum for a VM staff member to respond - which may take a couple of days. Speed. We initially had a message saying that our street was connected to the network and they were on track for installation (we're in Zone 3 London). I have tried to call and I cant get past contract number as I dont have one yet. Solved: I have an Engineer appointment booked for Friday 13th January but I have a hospital appointment. Forum Member. Hey Virgin Media. Ignore all the options and don't press any buttons then you should be placed into a. Networking and WiFi. Go to our service status page. I also want to cancel an engineer appointment scehduled for this Wednesday. 3 weeks ago. Up to speed 159 Views Message 2 of 3 Flag for a moderator. TV on the go. If everything is correct, click Confirm. Engineer came yesterday to - 5316582. Unlike BT and Sky, Virgin Media runs on its own cable network. My date for the service to start is December 24th. Trying to get through to VM to get an engineer as my previous post on here was flagged as "solved" (because I marked the post as helpful?. Be aware that, given the time of year, this will not be immediately. Give the broadband team a call 0330 041 2460 But if the socket is there and you have the router, it should be straight forward to set up yourself. also modem has reset itself a couple of times . . Hi @nickygalea, We have a dedicated page on our Community Forums along with a page with more details on our website for further information, but essentially what the switchover means is that your landline service will instead operate via your broadband router using. Arranged to work from home with my. Called service, they said 2nd line would contact me in an hour from 7:15pm. Two days later broadband and TV worked again ( sort of). Regards Gareth_LHe didn’t turn up at all! Looks like my flat used to be virgin media enabled. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. in QuickStart, set up and connections yesterday; Service down since Monday in QuickStart, set up and. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. on 04-10-2022 17:39. A repull of the cable will be at the discretion of the technician. Many thanks,A Virgin media engineer was sent to my flat on Thursday the 7th of September and he installed my Virgin media package,which consisted of Virgin TV and broadband. They will just waste your time. SpeedHello, I recently had Virgin media set to be installed but on the day no engineer turned up to install. It's less widely available than some other providers, at 52% national coverage compared to 97% of the. Thanks for posting and welcome to the community. At the same time my Virgin fibre broadband stopped working. Moved install date !!! in QuickStart, set up and connections an hour ago; Nightmare with address number and not activated yet. Virgin did not turn up to collect boardband equipment. Options. jpeg1. We would like to show you a description here but the site won’t allow us. The box itself crashes daily and is unable to access. . Have you tried the pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 to book a technician install? A VM forum team. Forum Team. You can wait on this forum for a VM staff member to respond - which may take a couple of days. I've not been given any update or have a clue with what happens next. Mark as. Engineer No show. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Choose Settings. Booked it in for Thursday between 8am and 6pm. Once this was recognised by VM then all individual engineer appointments in the area concerned will automatically have been cancelled. @Smeags wrote: Hi. I have tried to call and I cant get past contract number as I dont have one yet. Re: Landline switch to digital - engineer appointment. There will be a £25 charge for this. Thanks for coming back to via private message to confirm your information. Engineer appointment not showing. 3 weeks ago. Solved: Is there any way to book an engineer without having to phone? - 4918892 - 2Ah well here goes again. Options. i literally don’t know what to do at this point, I have called and made complaints twice and haven’t gotten a solution s. I have called the helpline who has passed me back to the first link so I am going around in a loop. My Virgin Media. I called at 12. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't. I received a booking for an engineer after going through the on line checking process. Go to solution. Just wait here a day or two for a VM Mod to pick this up and arrange with you. Can you let me know how to book an engineer p. I was offered a Volt 2, got a hub 3, with the possibility of connecting a phone. 1 ACCEPTED SOLUTION. Cable installation. I've been trying to organise an engineer visit for several months now due to various issues with my equipment. The engineer was booked. She was told (after being on hold for 90 minutes) that an engineer had been scheduled for Tuesday. we have now been told we can get it so re ordered it is suppose to be getting installed on the 7th feb. A master socket is the main socket for the phone line in your home, not an extension socket. I've wasted hours and hours over the past few months on the phone to Virgin and still nothing has happened. Please can you book an engineer asap my account no is 1050746005Go to our service status page. I've booked for an engineer to come this afternoon. We then had a call last week saying that there were no engineer appointments available and the original date. Forum Member. When I try to make an account online, it says 'opps we've run into a problem'. Options. They told me an engineer would visit on Thursday 2nd. Absolute joke of a company. Hey HonedAggressor, thank you for reaching out and a warm welcome to the community, I will be able to help you book a tech in. Community FAQ Sign in. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. I ordered my home start setup kit approximately one month ago which arrived today. Charges could be imposed if a. eg3fix your landline; tap can't receive calls and it takes you straight back to the start. Megan_L. As the walls were recently painted,. We would like to show you a description here but the site won’t allow us. on 24-01-2022 21:07. Have been through all the processes. Community. Speed. If that's the case then you'll still definitely have the usual landline set up until then, but once the date passes it will go inactive. on 04-09-2022 17:19. , a Virgin engineer was scheduled (Thursday 12th Jan). I can’t book an engineer online as it says I need to have had an online check first. . Gaming Support. Hi, My mum had an engineer visit as she had no signal message on her tv but when her next bill was taken by DD there was a £25 charge on it. I had no phone call to say no one will turn up. The next day a Virgin engineer checked my fibre confirming my cable was dead and needed a re-pull. on 23-11-2022 10:23. Choose the best spot for your wifi hub. Options. We had internet problems over the weekend. Plusnet Menu Broadband Fibre broadband & phone. Repairs and servicing of Virgin Media equipment come at no extra cost. Go to solution. on 05-01-2023 15:51. Engineer turned up to install inside the property. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. I have had Virgin Media engineer round twice. Speed. Hi I ordered broadband, home phone and apple 4k TV about a month ago. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. I’ve tried to book an engineer through the phone number provided multiple times but haven’t had any luck/spoken to a human. 2 customer Service Agents gave me 2 different reasons, one was a fault in the area (there wasn't) and another said the equipment hadn't been delivered to the warehouse. If though, you don't call us to physically disconnect the landline from your contract/package, you'll continue to be charged for the landline (even if it doesn't work) so this is something to bear in mind as. Chris. TV. It could be a local noise ingress problem and they are checking all users on the same street box. Check the condition of your phones. Looks like lots of other people had the same problem. Community; Volt. Plug into the Virgin Media wall socket. If you need an answer you will have to phone customer services as a VM staff member will not get to your post for 2 or 3 days. Ryan. I believe it is a deliberate strategy by VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. on 13-09-2022 15:44. At about 3pm Tuesday I received a notification from the My Virgin Media app informing me "Great news, the network. Get our superfast unlimited fibre broadband.